Refund Policy

At Brentova Advisory, we are committed to delivering high-quality strategic advisory services that create real value for founders and early-stage companies. We understand that every engagement represents a significant investment of time and resources on the part of our clients, and we take that responsibility seriously. This Refund Policy ("Policy") outlines the terms and conditions under which refunds may be issued for services purchased from Brentova Advisory ("Company," "we," "our," or "us"), located at 116 S Maple St, Winchester, KY 40391.

By purchasing any service package, booking any advisory session, or otherwise engaging with Brentova Advisory, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This Policy should be read in conjunction with our Terms of Service, which govern your overall relationship with Brentova Advisory.

1. Nature of Advisory Services

Brentova Advisory provides professional consulting and strategic advisory services. Unlike physical products that can be returned in their original condition, advisory services involve the expenditure of professional time, intellectual effort, and specialized expertise from the moment an engagement begins. Our team invests substantial resources in preparation, research, analysis, and customization for each client engagement, much of which occurs before and between client-facing sessions.

Due to the nature of professional advisory services, refund eligibility is determined based on the specific circumstances of each engagement, the stage of work completion, and the terms outlined in this Policy. We strive to be fair and reasonable in all refund determinations, while also recognizing the significant investment of professional resources that each engagement requires.

2. Refund Eligibility for Service Packages

2.1 Startup Basic Package

The Startup Basic Package includes an initial consultation session, basic project structure development, an initial strategy framework, and next-step recommendations. Refund eligibility for this package is as follows:

Full Refund: If you request a cancellation at least seven (7) business days before the scheduled start of your first consultation session, and no preliminary work has been commenced on your behalf, you are eligible for a full refund of the package fee. The refund will be processed within ten (10) business days of receiving your written cancellation request.

Partial Refund: If you request a cancellation less than seven (7) business days before the scheduled start of your first session but before any session has taken place, you may be eligible for a refund of up to seventy-five percent (75%) of the package fee. This partial refund accounts for the preparation work and resource allocation that has already been undertaken by our team in anticipation of your engagement.

No Refund: Once the first consultation session has been conducted, or once deliverables (including but not limited to written assessments, strategic frameworks, or action plans) have been provided to you, no refund will be issued for the Startup Basic Package. At this point, the core intellectual value of the package has been substantially delivered.

2.2 Startup Growth Package

The Startup Growth Package includes strategic consultations, growth strategy development, market positioning analysis, and pitch materials refinement. Due to the more comprehensive nature of this package, the refund terms are structured as follows:

Full Refund: A full refund is available if cancellation is requested at least ten (10) business days before the scheduled commencement of the engagement and no preparatory work has been initiated. The refund will be processed within ten (10) business days of receiving your written cancellation request.

Partial Refund (75%): If you cancel between five (5) and ten (10) business days before the engagement start date, you may receive a refund of up to seventy-five percent (75%) of the total package fee, less any costs incurred for preliminary research and preparation.

Partial Refund (50%): If you cancel after the engagement has commenced but before the completion of the first major milestone (as defined in your service agreement or engagement plan), you may be eligible for a refund of up to fifty percent (50%) of the total package fee. This refund accounts for the work completed to date and the professional resources allocated to your engagement.

Partial Refund (25%): If you cancel after the first major milestone has been completed but before the engagement is more than fifty percent (50%) complete, you may be eligible for a refund of up to twenty-five percent (25%) of the total package fee.

No Refund: No refund will be issued once the engagement is more than fifty percent (50%) complete, as determined by the milestones and deliverables outlined in your service agreement. At this stage, the majority of professional time and intellectual resources have been invested in your engagement.

2.3 Investor Ready Package

The Investor Ready Package is our most comprehensive offering, including pitch deck development, full investor preparation, narrative polishing, readiness review, and presentation confidence coaching. Given the extensive scope and depth of this package, the following refund terms apply:

Full Refund: A full refund is available only if cancellation is requested at least fourteen (14) business days before the scheduled commencement of the engagement and no work of any kind has been initiated on your behalf. This extended notice period reflects the significant advance planning and resource commitment required for this comprehensive package.

Partial Refund (60%): If you cancel between seven (7) and fourteen (14) business days before the engagement start date, you may receive a refund of up to sixty percent (60%) of the total package fee.

Partial Refund (40%): If you cancel after the engagement has commenced but before the pitch deck draft has been delivered, you may be eligible for a refund of up to forty percent (40%) of the total package fee.

Partial Refund (20%): If you cancel after the pitch deck draft has been delivered but before the investor preparation sessions have been completed, you may be eligible for a refund of up to twenty percent (20%) of the total package fee.

No Refund: No refund will be issued once the investor preparation sessions have commenced or once the final versions of all deliverables have been provided to you.

3. Refund Process and Procedures

All refund requests must be submitted in writing to help@brentovaadvisory.com. Your refund request must include the following information: your full name, the name of the company or entity that purchased the services, the date of purchase, the package or service purchased, the reason for your refund request, and any relevant supporting documentation.

Upon receipt of your refund request, our team will review the request and assess its eligibility based on the terms outlined in this Policy. We will acknowledge receipt of your request within two (2) business days and will provide a determination within seven (7) business days of the acknowledgment. If additional information is required to process your request, we will notify you promptly.

Approved refunds will be processed using the same payment method used for the original purchase. Please note that refund processing times may vary depending on your payment provider and financial institution. Credit card refunds typically appear within five (5) to ten (10) business days after processing. Bank transfer refunds may take up to fifteen (15) business days.

Brentova Advisory reserves the right to deduct reasonable administrative fees, third-party processing fees, and any costs incurred for work already performed from the refund amount. These deductions will be clearly itemized and communicated to you in writing before the refund is processed.

4. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

Custom Research and Analysis: Any bespoke research, market analysis, competitive assessments, or other custom analytical work that has been completed and delivered to the Client is non-refundable, as this work represents a unique intellectual product created specifically for the Client's use.

Completed Deliverables: Any deliverables that have been completed and provided to the Client, including but not limited to pitch decks, strategic plans, financial models, one-pagers, data room materials, and written reports, are non-refundable. Once a deliverable has been provided, the intellectual value has been transferred to the Client.

Consultation Sessions Already Conducted: Any advisory sessions, workshops, training sessions, or coaching sessions that have already taken place are non-refundable. The professional time and expertise provided during these sessions cannot be reclaimed.

Third-Party Costs: Any fees paid by Brentova Advisory to third parties on behalf of the Client, including but not limited to government filing fees, legal registration costs, design tool subscriptions, and other pass-through expenses, are non-refundable and must be reimbursed by the Client regardless of the refund determination.

Missed Sessions: Sessions that are missed by the Client without providing at least forty-eight (48) hours' advance notice are considered used and are non-refundable. This policy exists because our advisors block dedicated time for each session, and last-minute cancellations prevent that time from being reallocated.

5. Service Dissatisfaction and Quality Concerns

Brentova Advisory is committed to delivering the highest quality advisory services. If you are dissatisfied with the quality of our services at any point during the engagement, we strongly encourage you to communicate your concerns to us as early as possible. We believe that most quality concerns can be resolved through open communication and collaborative problem-solving.

If you believe that our services have not met the standards outlined in your service agreement, please submit a written description of your concerns to help@brentovaadvisory.com. Include specific examples of how the services fell short of expectations and any relevant documentation. Our management team will review your concerns and, where appropriate, offer remedial actions which may include additional sessions, revised deliverables, scope adjustments, or partial refunds.

We request that quality concerns be raised within fourteen (14) days of the event or deliverable in question. Concerns raised after this period may be more difficult to assess and address, though we will make reasonable efforts to review all feedback regardless of timing.

6. Chargebacks and Disputes

We kindly request that clients contact us directly to resolve any billing concerns before initiating a chargeback or dispute through their payment provider. Initiating a chargeback without first attempting to resolve the issue directly with Brentova Advisory may result in the suspension of your account and services, the loss of any future refund eligibility, and collection action for any amounts owed.

If you believe a charge is unauthorized or incorrect, please contact us immediately at help@brentovaadvisory.com. We are committed to resolving billing discrepancies quickly and fairly, and we have a strong track record of doing so when given the opportunity to address concerns directly.

7. Modifications to This Policy

Brentova Advisory reserves the right to modify, update, or replace this Refund Policy at any time at our sole discretion. Any changes will be posted on this page with an updated effective date. Changes to this Policy will not apply retroactively to purchases made before the effective date of the change. The refund terms in effect at the time of your purchase will govern your eligibility for a refund.

We encourage you to review this Policy periodically to stay informed of any changes. If you have questions about the current Policy or how it applies to your specific situation, please do not hesitate to contact us.

8. Contact Information

For all refund-related inquiries, requests, or questions about this Policy, please reach out to us using the contact information below. Our team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, and we strive to respond to all inquiries within one (1) business day.